Complete Guide to Emitra Registration Process
Introduction
The Government of Rajasthan, with its commitment to leveraging technology for citizen welfare, launched the e-Mitra platform. This initiative aims to provide a wide range of government-to-citizen (G2C) and business-to-citizen (B2C) services through a unified digital interface. Whether it’s utility bill payments, application submissions, or certificate issuances, e-Mitra centers serve as a bridge between the government and citizens. In this article, we explore the complete process for eMitra registration, detailing the steps, eligibility criteria, documentation, advantages, and more.
What is e-Mitra?
e-Mitra is an integrated online platform introduced by the Rajasthan Government under its Digital Rajasthan initiative. It enables citizens to access over 300 services under one umbrella. These services are delivered through e-Mitra kiosks (physical centers) as well as the e-Mitra online portal and mobile application.
Key Features:
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One-stop access to government services
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Simplified application and delivery process
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Online tracking and verification
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Integrated payment gateways
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24×7 accessibility (online portal)
Types of e-Mitra Services Offered
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Utility bill payments (electricity, water, phone)
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Application for certificates (birth, caste, income)
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Land and revenue services
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PAN card services
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Aadhaar enrollment and correction
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Ration card services
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Exam form submission and result download
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Social welfare schemes (pension, scholarships)
Who Can Register for an e-Mitra Center?
Anyone who wants to become a service provider or kiosk operator in Rajasthan can register for an e-Mitra center. These individuals are known as Village Level Entrepreneurs (VLEs).
Eligibility Criteria:
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Applicant must be 18 years or older
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Must be a resident of Rajasthan
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Should have passed at least 10+2 (Higher Secondary)
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Basic computer knowledge and familiarity with internet operations
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Clean criminal record
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Infrastructure for a small office (space, electricity, computer, printer, internet)
Documents Required for e-Mitra Registration
To register as an e-Mitra operator, the following documents are required:
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Aadhar Card
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PAN Card
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Voter ID or any address proof
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Passport-size photographs
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Educational Qualification Certificates (10th, 12th, or above)
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Computer Certificate (e.g., RSCIT or equivalent)
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Bank Passbook or Cancelled Cheque
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Police Verification Certificate
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Shop Rent Agreement or Ownership Proof
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Electricity Bill (for address verification of kiosk)
- Police Verifaction
🖥️ Kiosk Setup Requirements
To run your e-Mitra center smoothly, you’ll need:
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A computer or laptop
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Internet connection (broadband or 4G / 5G)
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Printer and scanner
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Biometric device (for Aadhaar services)
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Webcam
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Power backup (UPS or inverter)
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Office space of at least 100 sq. ft.
How to Register for e-Mitra? (Online Process)
Step-by-Step Guide:
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Visit the Official Portal
Go to the official e-Mitra registration website:
https://emitra.rajasthan.gov.in -
Click on “New Kiosk Registration”
On the homepage, find the “Kiosk Registration” option and click it.
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Create SSO ID
e-Mitra registration requires an SSO (Single Sign-On) ID. If you don’t have one, register at
https://sso.rajasthan.gov.in
You’ll need Aadhaar number and mobile number linked to Aadhaar. -
Login with SSO ID
Use your SSO credentials to log in and navigate to the e-Mitra New Kiosk Registration page.
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Fill the Application Form
Complete the application by entering:
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Name
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Address
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Mobile number
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Email ID
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District and tehsil
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Kiosk address
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Upload Documents
Attach scanned copies of the documents listed above.
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Submit Application
Double-check all fields and submit the form.
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Pay Registration Fees
Pay the required non-refundable fee online (usually around ₹1,000–₹2,000 depending on updates and region).
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Receive Acknowledgment
After submission, you will receive an acknowledgment receipt with a tracking number.
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Verification
The district-level nodal officer verifies your application and documents. A site visit may also occur.
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Approval and Activation
Once verified, your e-Mitra kiosk is activated and your Kiosk ID and login credentials are provided.
Offline Registration Process
If you are unable to register online, visit the e-Mitra district office and follow these steps:
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Collect the registration form from the office
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Fill out the form manually
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Attach photocopies of required documents
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Submit the application with the fee
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Wait for physical verification
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Upon approval, receive your login credentials
Kiosk Setup Requirements
To run an e-Mitra kiosk, you must have:
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A computer/laptop (Windows OS preferred)
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Internet connection (broadband or 5G / 4G)
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Laser printer, biometric device (for Aadhaar)
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Scanner, webcam
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Power backup (inverter/UPS)
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Office space (minimum 100 sq. ft.)
Training and Certification
Once registered, some operators may be required to undergo training sessions provided by the government or its partnered NGOs. A certificate of participation is provided at the end, which adds credibility to your e-Mitra operations.
Revenue and Charges
Kiosk operators earn commissions based on the services rendered. The income varies depending on:
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Volume of transactions
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Type of services provided
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Rural or urban location
Some services offer fixed margins (e.g., ₹10–₹50 per transaction), while others (like utility payments) provide a percentage-based commission.
Benefits of Becoming an e-Mitra Operator
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Regular source of income
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Status as a government-authorized agent
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Social impact by serving citizens
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Direct integration with government databases
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Low investment, high potential
Common Issues and Solutions
Issue | Solution |
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Delay in verification | Contact the district e-Mitra manager or helpline |
SSO ID login not working | Reset password or call SSO helpline |
Application status not updating | Check after 48 hours or escalate to district office |
Document not uploading | Use correct file format (PDF/JPG) and size < 2MB |
Biometric device not working | Update RD service and drivers |
Helpline and Support
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e-Mitra Helpline: 1800-180-6127
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District Offices: Visit respective Collectorate buildings for assistance
Emitra: Revolutionizing e-Governance in Rajasthan
Introduction
In an era where digital transformation is key to improving public service delivery, Emitra stands as a beacon of successful e-Governance in India. Initiated by the Government of Rajasthan, Emitra is an ambitious and robust platform designed to deliver a wide array of public services through a unified digital medium. Since its inception, Emitra has significantly streamlined the interaction between citizens and government bodies, fostering transparency, accountability, and efficiency.
This article explores the evolution, structure, services, benefits, and future prospects of Emitra, offering a comprehensive understanding of how it is reshaping governance in Rajasthan.
1. Historical Background and Genesis
Emitra was conceptualized under the National e-Governance Plan (NeGP), launched by the Government of India in 2006 to bring public services closer to citizens via electronic means. The Rajasthan state government adopted this vision and launched Emitra as part of its own e-Governance initiative.
The primary goal was to bridge the gap between the government and citizens, particularly in rural and underserved regions. By establishing a network of digital service delivery points, Emitra enabled real-time access to government services in a cost-effective and user-friendly manner.
Initially launched in select districts, Emitra was soon scaled up across the state due to its wide acceptance and impact.
2. Objectives of Emitra
The Emitra project was launched with several core objectives in mind:
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Accessibility: To provide government services to citizens near their homes.
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Transparency: To reduce bureaucratic red tape and corruption by digitizing processes.
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Efficiency: To reduce time and costs associated with accessing government services.
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Empowerment: To promote digital literacy and participation among the rural and urban population alike.
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Employment: To create job opportunities through kiosk operations and technical support.
3. Governance and Implementation Framework
Emitra is operated under the aegis of the Department of Information Technology & Communication (DoIT&C), Government of Rajasthan. The platform functions in partnership with private operators and government departments, using a Public-Private Partnership (PPP) model.
There are three key entities involved in Emitra’s implementation:
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Service Providers: Including both government departments and private agencies offering services.
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Kiosk Operators (e-Mitra kiosk holders): Local entrepreneurs authorized to run Emitra centers.
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DoIT&C and RajComp Info Services Ltd. (RISL): The nodal agencies responsible for monitoring and technological upkeep.
4. Services Offered by Emitra
Emitra offers over 500 government and private services through its platform, categorized under the following broad heads:
4.1 Government to Citizen (G2C) Services
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Utility Bill Payments: Electricity, water, and telephone bill payments.
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Application Services: Caste certificates, income certificates, domicile certificates.
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Transport Services: Vehicle registration, driving license applications.
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Land Records: Access to Jamabandi, Khasra maps, and mutation status.
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Health Services: Registration for public health schemes like Bhamashah or Ayushman Bharat.
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Education: Applications for scholarships, exam forms, and mark sheet verification.
4.2 Business to Citizen (B2C) Services
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Mobile Recharge and DTH Services
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Insurance Premium Payments
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Banking Services: Through Business Correspondent models in some areas.
4.3 Financial Services
Emitra kiosks act as banking correspondents, facilitating cash withdrawal, money transfer, and deposit services—particularly in remote areas lacking bank branches.
5. Modes of Service Delivery
Emitra operates through multiple channels to ensure inclusivity and accessibility:
5.1 Physical Kiosks
These are the backbone of the Emitra system, especially in rural areas. As of 2025, there are over 60,000 kiosks across Rajasthan. Operators are trained to assist citizens in accessing digital services.
5.2 Online Portal (https://emitra.rajasthan.gov.in)
The Emitra portal allows tech-savvy citizens to access services directly from their computers or smartphones.
5.3 Mobile App (Emitra Mobile App)
For added convenience, the mobile app offers a wide range of services and payment options with biometric integration for authentication.
5.4 Self-Service Kiosks
Placed in urban locations, these kiosks allow users to access services without human assistance, similar to an ATM model.
6. Key Initiatives under Emitra
6.1 e-Mitra Plus
These are upgraded kiosks with biometric authentication, cash acceptors, and printers that allow citizens to access services 24/7.
6.2 Jan Aadhaar Integration
Emitra is fully integrated with Jan Aadhaar, Rajasthan’s unique identification initiative that consolidates benefits under one ID per family, improving service delivery and tracking.
6.3 Bhamashah Yojana
Under this flagship scheme, Emitra was used to disburse subsidies and benefits directly to women’s bank accounts, ensuring transparency and female empowerment.
6.4 Digital Grameen Seva Kendras (DGSK)
Special focus has been given to establishing service centers in remote villages under the Digital Grameen Seva Kendra project to bridge the urban-rural digital divide.
7. Benefits and Impact
7.1 Citizen Empowerment
Emitra has empowered citizens, especially in rural Rajasthan, by giving them access to services without the need to travel to district headquarters or government offices.
7.2 Employment Generation
Thousands of kiosk operators and IT support personnel have found livelihood opportunities, creating a micro-entrepreneurship ecosystem.
7.3 Governance Reform
By digitizing public service delivery, Emitra has minimized delays, reduced corruption, and enhanced departmental accountability.
7.4 Environmental Impact
With most applications going paperless, Emitra contributes positively to environmental conservation by reducing the need for physical documentation.
7.5 Women Empowerment
Through the Bhamashah and Jan Aadhaar initiatives, Emitra channels benefits directly into women’s accounts, ensuring financial inclusion and autonomy.
8. Challenges and Criticism
Despite its many successes, Emitra is not without limitations:
8.1 Technical Glitches
Frequent server downtimes and slow processing, especially during peak times, often hinder seamless service delivery.
8.2 Digital Literacy Gaps
While urban populations adapt quickly, rural citizens often depend on kiosk operators due to low digital literacy, sometimes facing exploitation through inflated service fees.
8.3 Operator Exploitation
Kiosk owners have voiced concerns over low commission rates, delayed payments, and lack of grievance redressal mechanisms.
8.4 Data Privacy
With increasing digital penetration, concerns around the misuse or breach of personal data have been raised, necessitating stronger data protection protocols.
9. Case Studies
Case 1: Banswara District – Empowering Tribal Communities
Through targeted establishment of Emitra kiosks in tribal belts, Banswara witnessed a surge in public scheme registrations. Over 80% of households enrolled in Jan Aadhaar and availed benefits through Emitra by 2023.
Case 2: COVID-19 Pandemic
During the COVID-19 crisis, Emitra became a lifeline by facilitating online passes, health registrations, and direct benefit transfers, reducing physical contact and streamlining welfare distribution.
10. Comparative Perspective
Emitra vs CSC (Common Service Centers)
While CSCs operate nationally, Emitra focuses exclusively on Rajasthan, offering a more localized and targeted set of services. Its deep integration with state schemes gives it an edge in reach and effectiveness.
Emitra vs Other State Portals
States like Andhra Pradesh (Meeseva) and Karnataka (KarnatakaOne) have similar platforms, but Emitra’s scale, range of services, and PPP model place it among the top e-Governance success stories in India.
11. Technological Backbone
11.1 Cloud Infrastructure
Emitra uses scalable cloud services to host its applications and databases, allowing real-time updates and service deployment.
11.2 Biometric Authentication
Integrated with Aadhaar for user verification, especially in financial services and sensitive application processes.
11.3 API Integrations
Open APIs allow other government departments and private players to integrate seamlessly with the Emitra ecosystem, enhancing its versatility.
12. Future Roadmap
12.1 AI-Driven Support
Plans are underway to use AI for query resolution, predictive analytics for service improvement, and fraud detection.
12.2 Blockchain Integration
For services like land registration and property mutation, blockchain can provide immutable records, enhancing transparency.
12.3 Enhanced Mobile Capabilities
Future versions of the app may include multilingual support, voice navigation, and offline access for remote regions.
12.4 National Integration
With increasing emphasis on Digital India, Emitra could become a model for other states or potentially merge services with national platforms for seamless inter-state digital governance.
Some Useful More Important Links |
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New Emitra Registration |
Apply Now |
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Emitra Registration Contact Number |
+91 9672597696 |
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Resume Maker, Image Resizer, JPG to PDF, Typing Test and More |
Click Here |
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Join Vikash Emitra Channel |
Telegram | WhatsApp| instagram | facebook |Twitter | Pinterest |
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Official Website |
Vikash Emitra |
FAQs
1. Can a student open an e-Mitra center?
Yes, if the student is 18+ and meets other criteria like 12th pass and basic computer knowledge.
2. What is the cost to start an e-Mitra?
Initial investment ranges from ₹20,000 to ₹50,000 for equipment and registration.
3. How long does it take to activate a kiosk?
Usually within 15–30 days, subject to verification and document accuracy.
4. Can I operate e-Mitra from home?
Yes, if you have a dedicated office setup with required equipment and space.
5. What if my application is rejected?
You can reapply after correcting the deficiencies mentioned in the rejection notice.
Conclusion
The e-Mitra registration process is designed to be transparent, efficient, and inclusive. It opens a new avenue for self-employment and community service. With the rising demand for digital access to government services, becoming an e-Mitra kiosk operator is not just a business opportunity but also a step toward empowering citizens in your locality. By following the steps and guidelines provided above, you can establish your center and begin offering essential services in no time.
Emitra represents a significant leap toward inclusive, transparent, and efficient governance in Rajasthan. With over a decade of service and millions of users, it has proved that when technology is paired with political will and administrative innovation, public service delivery can be truly transformative.
Yet, challenges remain—particularly in ensuring equity, security, and continual improvement. As Emitra continues to evolve, it holds the promise of not just reshaping Rajasthan’s governance landscape but serving as a blueprint for e-Governance models across India.